Shipping Insurance Policy

Standard Insurance:

All packages are automatically insured for theft, loss, non-delivery, or damage through Shipsurance up to $200.  This includes packages that are marked delivered but have not been received. Packages that are not delivered or marked delivered and not received take 20 calendar days from the date shipped before the claim process starts. An affidavit will be sent to your email on the 20th day that needs to be completed. Once completed there will be a review period of 1-5 business days before the claim is paid. Once the claim is paid, we will reship your order or refund the order at your discretion.   For our international customers, the wait time is 40 days, to allow sufficient amount of time for delivery.  These policies are put in place by Shipsurance, not Bulk Naturals Wholesale.

Route Package Protection:

All packages with Route Package Protection will be insured for the entire order value.  Route offers your the added benefit of filing a claim after just 7 days from your most recent tracking upate, nearly 3x faster that our standard insurance.  This give you, the customer, much more control over filing the claim yourself, directly through Route.

Please note, when insurance coverage is denied by the customer or is insufficient, fliing a claim may have to be done by the customer, directly through the carrier.  Selecting full coverage at checkout will give you peace-of-mind that your order is covered, no matter what.